In-shop
If we smash the wrong burger, we remake or refund that item. Tell us at the counter immediately.
Delivery
Report missing items within 30 minutes with a photo. Platform refunds may apply through the app.
Catering deposits
Cancel 72 hours ahead for full deposit return. Inside 72 hours deposits cover prep already started.
Not refundable
Change of mind after the smash, traffic delays you caused, or sauce preference regrets.
How
In-shop manager approval or email hello@libertyburgerco.com with order time and item names.
Effective